VIDEO -- Vendor Admits that Crashed Under a Whopping Load of...2,000 Users

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Pa. Thetic.

REP. JOSEPH PITTS: “The Washington Post reported this week, ‘when the website went live October 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step. Is this true? Ms. Campbell?”
CHERYL CAMPBELL (CGI): “That is true.”
PITTS: “2,000.”
CAMPBELL: “I don’t have the exact number. I just know that the system did have — thank you for that follow-up. I don’t have the exact number. What I can tell you is the system became overwhelmed.”
PITTS: “So only 2,000, not millions the administration has claimed. So if it crashed with only 2,000 users, is volume really the issue, as the administration claims? Surely the website was designed to handle more than 2,000 users? Ms. Campbell?”
CAMPBELL: “I was not — CGI is not responsible for it, as I call it, the front door. So I don’t think I am in a position –”
PITTS: “Who is responsible for the front door?”
CAMPBELL: “QSSI had the EIDM piece.”


Consider the buck passed.

HHS Secretary Kathleen Sebelius has blamed’s flop on “millions of users” trying to access the site at the same time. That excuse is no longer operable.


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