"Did SiteMeter Commit Suicide?", Stacy McCain asks:
As of right now, it’s dead. Donald Douglas at American Power and Doug Ross at Director Blue both report that the best, easiest-to-use traffic analytics site failed to renew its domain registration, an error that would require a special kind of stupidity.
Let’s all say a prayer that they can get it fixed, because without SiteMeter, I feel like I’m blogging blind.
People talk about other analytic software as being technologically superior, but here’s the thing: SiteMeter allowed sites to make their traffic data public in real-time. This permitted apples-to-apples comparisons between sites, which was especially helpful information for entry-level bloggers trying to figure out how to grow their traffic.
Sitemeter must have rolling server repair issues, as my counter was out yesterday and -- knock on Formica -- appears to be back, but now others are experiencing issues today. Also, as with their mammoth outage last year, their technical support seems to have fallen into a black hole; while the product still works (most of the time), Sitemeter reps never respond, beyond an automated ticket, to outage issues. Needless to say, this is not good customer support.
Article printed from Ed Driscoll: http://pjmedia.com/eddriscoll
URL to article: http://pjmedia.com/eddriscoll/2013/4/5/sitemeter-suicide