The CEO of Target apologized to the public for slower call center and website access and is now offering a 10 percent discount to all customers after a massive data breach left information of about 40 million shoppers vulnerable to thieves.
In his message, Target CEO Gregg Steinhafel said on Friday that the issue of unauthorized access to payment card data at their U.S. stores “has been identified and eliminated,” and not all customers who shopped between Black Friday and last week are victims of fraud.
“Most importantly, we want to reassure guests that they will not be held financially responsible for any credit and debit card fraud. And to provide guests with extra assurance, we will be offering free credit monitoring services. We will be in touch with those impacted by this issue soon on how and where to access the service.”
Quick reaction time counts for a lot in these things, along with going above and beyond making your customers whole. Steinhafel seems to be doing both.