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Progress Report

This short letter just got sent off:

Dear Mr. Workman,

Since you have not seen fit to even reply to my letter of July 9, I have taken my complaint to the Better Business Bureau, and my business elsewhere.

Signed, etc.

Readers might be interested to know that Ultimate Electronics (who also operates SoundTrack stores) has an amazing array of high-end A/V products, some of the finest salespeople I've ever dealt with, and service and repairs departments slightly less concerned with your satisfaction than a drunk Soviet DMV clerk two minutes before closing.