Culture

That's a Bug, Not a Feature

MIND THE GAP

9to5Google has the latest …innovation… from Samsung:

Yesterday we reported that Samsung’s earlier-than-planned September 26th launch of its new Galaxy Note 4 had been met with complaints from customers regarding a ‘screen gap’ manufacturing issue. Today, a reference discovered in Samsung’s Note 4 manual confirms that the gap is actually a feature, not a flaw (via AndroidCentral).

The manual’s troubleshooting section has the following mention of the gap around the screen noting that it’s “a necessary manufacturing feature.”

A small gap appears around the outside of the device case… This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur… Over time, friction between parts may cause this gap to expand slightly.

So that settles it. It’s a feature, not a flaw, and it could get worse (better?) over time.

In other words, Samsung couldn’t figure out how to manufacture their new flagship, shipped it out anyway, and are telling their customers that the big-ass flaw is really a “feature.”

They are without a doubt the shittiest major electronics manufacturer in the world, devoid of ideas, and in this case at least, ruthless in their disdain for their customers.