Huh. I would never have guess Americans would pick a chicken sandwich shop as their favorite fast food:
The chicken chain ranked highest in the U.S. for customer satisfaction, according to the American Customer Satisfaction Index Restaurant Report 2015.
In its first appearance on the list, Chick-fil-A outpaced its peers with the highest level of customer satisfaction ever recorded by a fast food restaurant.
“We strive to provide a remarkable experience for each and every customer, so we are grateful and humbled that we were selected for this honor,” Chick-Fil-A said in response to the survey.
Chipotle Mexican Grill and Panera Bread, also newcomers to the list, ranked highly as well.
I can’t say I’ve ever been to a Chick-Fil-A. It’s not because of the company’s social conservatism — there’s nothing wrong with a stand in favor of traditional marriage and low-paid, hard-working fast food employees could all use regular Sundays off.
It’s just that I don’t like chicken enough to order it out. I mean literally almost never. The last time I can remember ordering chicken was five or six years ago at a tiny gourmet place called Rosemary’s (since closed), off-off-off-off the Las Vegas Strip. They offered a brick-oven roasted half chicken with a mustard glaze, and I couldn’t say no to that.
But the dreaded boneless, skinless chicken breast you find most everywhere else is barely food, much less worth paying someone else to cook for you. So I just don’t understand the appeal of a chicken sandwich shop, even if the dreaded boneless, skinless chicken breast happens to be deep-fried.
And I’m not sure what Chipotle and Panera are doing on this list. I’m a big fan of both (“Give me a barbacoa burrito or give me an asiago steak sandwich!” as Patrick Henry once said.), but those chains are fast casual, not fast food.
But the bigger mystery is: What’s the big appeal of mass-produced fried white meat on a bun?
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