Every time I go to a medical procedure that is not covered by insurance, I have a much better experience. While this is not unusual or unexpected, I am always surprised at the difference. Today, I went to the dermatologist to have some skin treatment and to have them look at some spots on my face. Grand total: $75 out of pocket but more importantly, the treatment I got going to the side of the office that was self-pay was so different than the treatment received on the other side where the insurance patients sat.
I strolled into the left side of the office at my designated time and only one person was ahead of me. I looked through the door to my right at about twenty or more patients waiting on the other side with a couple of slightly harried-looking receptionists dealing with them and the paperwork. Last time I was there, I went to the ”insurance” side. It wasn’t fun. It was tedious with paperwork to fill out, annoyed tones when I asked a few questions and a rushed session with a nurse practitioner where half my questions weren’t answered. This time, in the self-pay area? A polite assistant took me to a back room immediately, asked me how my day was and brought in the aesthetician to work her magic and look at the spots on my face. There was no rush and I left feeling happy and relaxed. Yes, I know going to the cosmetic side is much different than doing an actual medical procedure but honestly, not that much. Sometimes, you just want to go to a dermatologist and say, “what is this spot on my face and what do I do about it?” You just typically won’t get a cheerful reply or good treatment when you ask.