June 29, 2006
VERIZON WIRELESS SUCKAGE: Okay, I’ve been happy with my Verizon EVDO card. But now the credit card it bills to has expired, and they’re bombarding me with emails to renew it. Trouble is, the emails are from a don’t reply address, and the phone numbers for renewal require you to enter a phone number before you can proceed. (Entering “0” just gets you dropped.) My wireless card has a phone number, but I don’t know what it is, and can’t seem to find it via the application screen, and the technical support number requires me to enter the phone number before I can get past it to ask how to . . . find the phone number. Jeez. No doubt there’s a way around this, but I’m too irritated to proceed at the moment.
UPDATE: Problem solved. I had to call their main number and pretend to be prospective customer; that got me through to a human being.