February 25, 2005
I have a very simple suggestion for mainstream media types who feel in any way threatened by bloggers: whenever you hear the word “blogger,” think: “reader.”
After all, bloggers who aren’t discussing your newspaper are irrelevant to you. And bloggers who are discussing your newspaper are simply part of your readership.
In other words, they’re your customers. And, while the customer may not always be right, the customer deserves to have his complaints heard.
The main difference between your readers who are bloggers and your other readers is that your blogging readers have a voice – one that you can’t entirely control. . . .
Once you realize that bloggers are your readers, it may help you be less dismissive of bloggers’ opinions.