December 5, 2019

LIFE IN THE 21ST CENTURY: The Rise Of Restaurants With No Diners As Apps Take Orders. “Inside a bright red building in Redwood City, just south of San Francisco, cooks plunge baskets of french fries into hot oil, make chicken sandwiches and wrap falafel in pita bread. If you’ve been in a restaurant kitchen, it’s a familiar scene. But what’s missing here are waiters and customers. Every dish is placed in a to-go box or bag. Delivery drivers line up in a waiting area ready for the name on their order to be called. Behind the counter, racks of metal shelves hold bags of food. Each bag sports a round, red sticker with the logo of DoorDash, America’s biggest food delivery app. DoorDash manages this building, the drivers, the counter staff — everything but the food, which is made by five restaurants that are renting kitchens here.”

What do you call a restaurant with no diners? A factory.

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