THE REALITY IS IT’S MOSTLY HYPE: The Reality Behind Voice Shopping Hype.

Amazon and Google both tout voice shopping—the ability to make purchases and check on the status of orders with verbal commands—as significant features of their smart speakers. Some forecasts call for annual voice shopping sales to reach $40 billion in just a few years.

But it appears that only a small fraction of smart speaker owners use them to shop, and the few who do try it don’t bother again. The Information has learned that only about 2% of the people with devices that use Amazon’s Alexa intelligent assistant—mostly Amazon’s own Echo line of speakers—have made a purchase with their voices so far in 2018, according to two people briefed on the company’s internal figures.

Echo speakers are so inexpensive, it’s a good guess that Amazon sells them break-even at best, hoping to make the money back on extra spending or on consumer lock-in. But even that premise seems dubious, if this report is correct.