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April 16, 2018

DON’T FLY SUN COUNTRY: Sun Country Airlines Strands Hundreds of Passengers in Mexico.

Gary Leff: “The airline acknowledged that no one was staffing the airline’s counters and that phone lines were just disconnecting callers because of volume. And they say they hope providing a refund for the cancelled flight ‘will more than compensate for the cost of making alternative arrangements home.’… However they should have chartered a plane. Or they should have covered the cost of each passenger’s tickets home on another carrier. Without interline agreements that means they’d be paying retail. The airline took money and agreed to provide transportation, not strand passengers.”