April 22, 2017

ANOTHER GREAT MOMENT IN AIRLINE SERVICE: FLIGHT DECK FIGHTS. Ed Morrissey on yesterday’s incident on an American Airlines flight from SFO to DFW: “Finally, perhaps it’s time for the major airlines to consider what their industry is doing to both its customers and its employees. Their commercials depict flying as a serene, relaxing jaunt, but that’s increasingly a bitterly comedic satire on the actual experienceCommercial air travel has become more and more uncomfortable and tense. Both passengers and crews feel increasing pressure from packed flights with smaller spaces, and the security measures from TSA only exacerbate the poisonous environment. Passengers and employees are beginning to snap, and the ubiquitous nature of smartphones guarantees that every incident will go viral — because their customers don’t like them. They just have very little choice in airlines. Until the industry rethinks its direction, this will be the new normal, and executives will get a lot of practice at apologizing and minimizing.”

Read the whole thing.

Related: “American Airlines flight attendant suspended after stroller incident on plane,” Reuters reports.

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