October 24, 2013

VIRGINIA POSTREL ON HOW THE OBAMACARE DEBACLE WAS DRIVEN BY GLAMOUR: Obamacare’s Virtual Fantasy Couldn’t Handle Messy Reality.

So why didn’t the administration realize that integrating a bunch of incompatible government databases into a seamless system with an interface just about anyone could understand was a really, really hard problem? Why was even the president seemingly taken by surprise when the system didn’t work like it might in the movies?

We have become seduced by computer glamour.

Whether it’s a television detective instantly checking a database of fingerprints or the ease of Amazon.com’s “1-Click” button, we imagine that software is a kind of magic — all the more so if it’s software we’ve never actually experienced. We expect it to be effortless. We don’t think about how it got there or what its limitations might be. Instead of imagining future technologies as works in progress, improving over time, we picture them as perfect from day one.

If you’ve ever worked on a tech project, you know better.

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