May 29, 2002
DO NOT ADJUST YOUR SET: Sorry about the brief “Bandwidth Exceeded” outage. I hadn’t actually exceeded bandwidth, which is basically impossible under the deal I’ve got with them. Something was just set wrong. I emailed the techsupport people, got a reply within a few minutes, and it was fixed within a few more minutes.
It’s best not to make mistakes, but since everyone does make mistakes, the real measure is how you deal with them. The good folks at HostingMatters are doing pretty well by that measure.