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Transgender Files $50K Complaint After Muslim Woman Refuses to Wax Genitals

A brick and window building with the sign "Mad Wax" above it.

Earlier this month, a male-to-female transgender filed a $50,000 human rights complaint after a Muslim woman refused to perform a Brazilian wax on his genitals. The unnamed transgender person has repeatedly claimed that he called inquiring about a leg wax, but the owner of Mad Wax, the waxing studio based in Windsor, Ontario, Canada, insisted the request clearly indicated his interest in a genital wax.

"She never once asked for a leg wax [from] us," Mad Wax manager, president, and CEO Jason Carruthers told PJ Media. "She said, 'Women have penises and women have balls and if your staff is not comfortable then they can look for another job.' That is clearly referring to a brazilian wax, which involves the genitals."

Carruthers added that the transgender complainant "only mentioned 'leg wax' after the story got out. My guess is she was embarrassed to admit she wanted a Brazilian."

The female Muslim employee refused to provide the service, based on her religious convictions not to physically touch a man outside her family.

The anonymous transgender person filed a $50,000 complaint with the Human Rights Tribunal of Ontario (HRTO) two weeks ago, seeking compensation for "immense harm to my dignity," CTV Windsor reported.

The complainant alleged that he called Mad Wax in March to ask about a leg wax. He explicitly asked whether "transgender women" were welcome for waxing services. An employee told him that the manager would follow up.

Carruthers called the transgender complainant, clarifying that his company does not provide waxing services to men. His "waxer," a Muslim woman, refuses to wax male parts on the basis of her religious convictions that it would violate Sharia (Islamic religious law) to do so. Carruthers also told the complainant that no other staff were available to perform the request.

In the complaint, the unnamed transgender person claimed to have "offered to educate the manager on his duty to accommodate" him.

Carruthers confirmed to CTV Windsor that he received the complaint. He also insisted that his shop does not take part in discrimination.

"All clients regardless of sex, gender, gender identity or sexual orientation are welcome," Carruthers said. "However, we also welcome staff members and respect their religious beliefs and feelings of safety and dignity in regards to the right not to perform waxing services on males or male genitals."

The Mad Wax CEO told the Windsor Star that a derogatory video about his business and threats from the complainant have created a destructive and inflammatory "media circus."

Carruthers said it was clear from his conversation with the transgender complainant that he sought a Brazilian wax, rather than leg waxing, as the complainant has insisted since.