July 22, 2009

MORE ON THE KINDLE DEBACLE. “Most commentators are painting Amazon’s actions as some sort of isolated brain fart, but I think it’s not actually an Amazon-specific problem. . . . The underlying issue here is that Amazon, among many others, see the rules for digital as different than those for other things. It would never have crossed Amazon’s collective mind to grab a physical book from you if the company had shipped you one that it did not have the right to sell. But, maybe because it could, Amazon just did what it has the ability to do without thinking to see if the ability to do something automatically meant that it was the right thing to do.”

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