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Why are Feelings More Important than Actions?

I am reading a new book called Start a Successful Business: Expert Advice to Take Your Startup from Idea to Empire. It's actually quite helpful if you are interested in creating a startup:

Now, Start a Successful Business gathers these important lessons into a single path-charting guide. From brainstorming to crowdfunding to building partnerships, the book walks new and aspiring founders through seven crucial stages: * Come up with a brilliant business idea * Select the best structure and strategy for your startup * Figure out funding * Get the word out-and get customers * Dig deep to discover their wants and needs * Become an exceptional leader * Prepare to go global Throughout, celebrated entrepreneurs share ideas that worked for them, including where Sarah Blakely got the inspiration for Spanx, how Elon Musk stays insanely productive, why Rent the Runway ditched the business plan, and how a hashtag accelerated Airbnb's success. With a fleet of trusted experts by your side, starting a business will be faster, less confusing-and a whole lot more fun.

I read a chapter on how to be an exceptional leader with interest as it focused on psychology and how important it is to connect emotionally with people. There was a quote by Maya Angelou as an example of this point that I found rather depressing: ...."People will forget what you said and did, but they will never forget how you made them feel."

Whether in business or in the world at large, I think this quote sums up our society in the 21st century. A majority of our population is so focused on other people making them feel good that they can no longer tolerate the slightest deviation from their dopamine hit.

Businesses now exist to make certain segments of the population feel that they are good, wonderful people and what they do or produce is secondary. How can businesses do the work needed to produce new products and services if they have to waste so much time giving the illusion of making people feel good?