Thursday's HOT MIC
This is why United sucks and Southwest doesn't:
When Peggy Uhle boarded her flight from Chicago to Columbus, Ohio, she turned off her cell phone as the plane rolled away from the gate.
But she and her fellow passengers didn't get very far, because the plane suddenly turned around on the tarmac at Midway Airport and taxied back toward the gate.
Peggy and the rest of the passengers had no idea what was happening at all.
Go read the whole thing. We'll wait.