American Airlines and a Reporting Soldier
I used to travel 200,000 miles a year or more, so I have plenty of airline horror stories, but this isn't one. Amanda Green recounts how US Air failed, and American Airlines came through:
Frustrated because US Air wasn’t willing work with him, the soldier made his way to American Airlines and, by chance, to my mother who was working in that terminal. He wanted to know if there was anything Mom could do to help him. Since she doesn’t work for the airline, she did the only thing she could. She escorted him to the nearest AA ticket agent.
And this is where I give kudos to American. The agent not only understood what the problem was, but he went above and beyond to help the young soldier. He not only started working his terminal to see what sort of flight arrangements he could make for the soldier, but he got on the phone to US Air to see if he could get them to do the right thing. Handing that phone to Mom to monitor while he was on hold with US Air, he picked up another phone and placed a call that turned out to be to one of the high mucky-mucks for American.
Read it all.