I travel a lot on business. I’m on travel right now, in Orlando. Luckily for me, my business this morning was completed ahead of schedule, and as I left my vendor’s office, I phoned Delta Air Lines to move up my return flight time a few hours.
This kind of thing happens all the time; up until Delta joined the ranks of the bankrupt airlines, making a change on the day of a flight was free, assuming seats were available on the alternate flight. A while back Delta tacked on a $25 fee, which was annoying but not a show-stopper. It’s worth $25 for me to not waste half a day waiting on a flight.
Unfortunately, I’ve just discovered that Delta has changed the rules again. Now it’s a $50 fee to make a change, plus another $20 if you make the change over the phone. It’s “only” $50 if you put in for a change on Delta’s web site–but you can’t make a change on the web site if your original booking wasn’t directly through Delta. Like most corporate travelers, I’m not allowed to book directly with an airline, I have to use my company’s contracted travel agency.
I can defend a $25 fee. I’d have a hard time defending a $70 fee, and even if I could, I don’t want to. I’m not going to give Delta any more money for this flight. The original ticket, booked on Monday, was more than pricey enough.
I’m also done with Delta. I’ve been flying Delta most of my life, and I’ve accumulated hundreds of thousands of miles over the years, but this is the last straw. I’ve already cashed in what’s left of my frequent flyer miles, and I see no reason to bother with this pain in the butt of an airline any more, especially if this is how they treat their best customers.
To hell with ‘em. AirTran is cheaper, much more accommodating, and unlike Delta, their gate reps and stewardii don’t act like they did you a favor by showing up for work.
So long, Delta. You suck.