Get PJ Media on your Apple

The PJ Tatler

by
Bridget Johnson

Bio

December 27, 2013 - 4:49 pm

UPS agreed to issue some refunds for packages that didn’t make it in time for Christmas, but a Connecticut senator says all customers who missed a visit from the parcel Santa need refunds.

Both UPS and FedEx said shipments were backed up by poor weather and delivery systems overwhelmed by so much online shopping this season. The numbers of deliveries promised by Christmas but not delivered in time were not released by the companies, but the angry customers numbered enough to start a #UPSfail hashtag on Twitter.

Then a member of Congress stepped in, with Sen. Richard Blumenthal (D-Conn.) saying Thursday that the delivery companies needed to make it up to customers.

“The men and women of UPS – as well as the United States Postal Service and FedEx – do tremendous work this time of year, putting in grueling, long hours delivering gifts, and we are all grateful for their efforts,” Blumenthal said. “It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time. In a very real sense, Christmas is on the line. I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries.”

Today UPS offered refunds for packages shipped internationally or by air, which Blumenthal called a “first step” in making things right.

“Such selective refunds are scant consolation to many other customers who were quoted delivery dates ahead of the holiday are still left out in the cold,” the senator said. “I hope that UPS and FedEx will extend the opportunity for refunds to all consumers whose packages did not arrive in time for Christmas, and I urge them again to take that proactive step.”

He sent letters requesting as much to UPS and FedEx, requesting a response by New Year’s Eve.

Amazon has stepped in to offer some of its patrons who didn’t get promised shipments on time a $20 credit.

The U.S. Postal Service seemed to sense an opportunity to take a competitive edge, noting its carriers “delivered mail and packages in many places on Christmas Day to keep up with higher-than-expected package volume.”

Bridget Johnson is a career journalist whose news articles and opinion columns have run in dozens of news outlets across the globe. Bridget first came to Washington to be online editor at The Hill, where she wrote The World from The Hill column on foreign policy. Previously she was an opinion writer and editorial board member at the Rocky Mountain News and nation/world news columnist at the Los Angeles Daily News. She has contributed to USA Today, The Wall Street Journal, National Review Online, Politico and more, and has myriad television and radio credits as a commentator. Bridget is Washington Editor for PJ Media.

Comments are closed.

All Comments   (7)
All Comments   (7)
Sort: Newest Oldest Top Rated
Our ups is great 99% of the time. How about blaming the people who order at the last minute? I take weather into account, it is December, I take over flow into account it is Christmas, I take over worked people in account. Give them a break. No I don't work for them, I just see a company that does a pretty good job.
15 weeks ago
15 weeks ago Link To Comment
the good senator is a freakin' idiot
16 weeks ago
16 weeks ago Link To Comment
Why is this "Senator" making a federal case out of what is a private transaction?
Unless of course, it's political.
16 weeks ago
16 weeks ago Link To Comment
You answered your own question. Blumen(idiot)thal is an anti-business demagogue and Connecticut's contribution to the mess.
15 weeks ago
15 weeks ago Link To Comment
I see private business attempting to satisfy their customers, even though they had no control over the weather.
I sure don't see my government trying to satisfy anyone with Obamacare, even though they had 3 years to make a website function.
16 weeks ago
16 weeks ago Link To Comment
Can we substitute the word 'Obamacare' for most of this conversation about Christmas?
16 weeks ago
16 weeks ago Link To Comment
"In a very real sense, Christmas is on the line."

This would be the same Christmas that government bureaucrats are trying to suppress all public mention of? Senator Blumenthal is in danger of becoming the next Justine Sacco for uttering the forbidden word.

Happy holidays!
16 weeks ago
16 weeks ago Link To Comment
View All