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by
Rick Moran

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December 1, 2013 - 6:48 am

I believe nothing coming from the the Centers for Medicare and Medicaid Services (CMS) about the website. That’s because whatever claims they make will be next to impossible to prove for outsiders.

And those claims are pretty impressive.

The Hill reports:

“Dramatic progress has been made,” the Centers for Medicare and Medicaid Services (CMS) stated in a report released Sunday morning. “[But] there is more work to be done to continue to improve and enhance the website.”

The mixed message highlights the challenge facing the Obama administration as it seeks to ensure that millions can sign up for individual health plans online by the end of March.

HealthCare.gov debuted with serious technical problems on Oct. 1, plunging President Obama into a political firestorm that engulfed the White House for two months.

The question now is whether the system can handle the high volume of user traffic expected in December. Consumers must complete the sign-up process by Dec. 23 in order to obtain plans that begin Jan. 1.

Administration officials also acknowledge that some problems with HealthCare.gov have yet to be fixed. The severity of these issues is unknown, but it is possible that some errors have not yet been discovered.

In its report, CMS touted metrics indicating its progress in shoring up the site. Many of data points had been previously released or alluded to by federal health officials, such as faster page load times and fewer error messages.

According to the document, HealthCare.gov’s repair team has made more than 400 technical fixes to the site since Oct. 1 and has restored the site’s capacity to the originally intended level of 50,000 concurrent users.

Both hardware and software upgrades have made the system much more stable, CMS said, such as improvements to the network and the registration database.

The report contained some technical language but few details about individual bugs that have been addressed. CMS noted that the system is now available above 90 percent of the time, a sign that some users at some times will still be unable to access the system.

The agency’s progress should help tamp down some of the criticism surrounding HealthCare.gov botched rollout, provided the site remains fairly stable in the coming weeks.

Republicans are preparing to use any signs of failure, or anecdotes about user difficulty, to argue that the administration was unprepared to launch the Affordable Care Act’s signature enrollment system

I doubt whether they’ve seen anything close to 50,000 people trying to use the site at the same time so their claim that it’s loading “90% of the time” is hogwash.

But some tech experts said that metric was misleading, given that any claim below a 100% success rate could not be verified.

“It prevents anyone from the outside from contradicting them,” said Jonathan Wu, co-founder of the consumer financial website ValuePenguin.

He told Reuters only those working on the website know whether the 90% figure is accurate.

The only truth to be found in this mess will be seen in the number of people who complete the entire enrollment process — including registration, choosing a plan, getting a subsidy, and, finally, paying their premium. Clearly, HealthCare.gov is incapable of performing all those tasks at present. And the fact that the administration is settling for less is significant. The constant moving of goalposts means that fewer people will make it all the way to the finish line, throwing a wrench into Obamacare’s works.

Considering where they started on October 1, the improvement has been dramatic. But that isn’t saying much at all. To go from not working at all to sometimes working to usually working isn’t good enough. Nobody is going to sit in front of a monitor for an hour or more, dealing with a balky website and hoping against hope that their personal information isn’t being stolen by some crooked Obamacare navigator or hacker.

Eventually, the site will work adequately. That’s what happens when you have unlimited funds and time to get it right. But it remains to be seen if the American people will embrace the exchanges and purchase insurance in numbers that will save Obamacare.

Rick Moran is PJ Media's Chicago editor and Blog editor at The American Thinker. He is also host of the"RINO Hour of Power" on Blog Talk Radio. His own blog is Right Wing Nut House.

Comments are closed.

Top Rated Comments   
None of the claims is impressive, and there is nothing like supporting information. They don't even CLAIM anything more than that "90% of the time it will work well". Would you buy a Big Mac if 10% of the time it was a turd-burger?

It sounds like they've done some simple-minded repair on the browsing pages and supporting infrastructure, but don't have nearly enough time to do a credible job of fixing the actual data infrastructure - doing so almost always involves getting people on the other side(s) of the transactions to make changes (and tests and procedures and documentation) too, and they are seldom motivated to hurry it along, so everybody waits for the slowest cat in the herd.

They are throwing functionality overboard - this is one of the prime Microsoft guidelines for how to run a project. Yes, it's horrible, but it's better than killing the entire project. But will it leave enough to give the regime a win? Well, they are going to *claim* a win in any case, facts are not something they worry about before blasting their PR out through their MSM toadie channels (have I mixed enough metaphors here?).

Bottom line is this is a disaster, and in a world of competent and honest management would result in a lot of firings, lawsuits, and imprisonments, but this is the easy stuff folks, the CONTENT of Obamacare, the expensive policies and intrusive rules, is MUCH, MUCH, MUCH worse.
43 weeks ago
43 weeks ago Link To Comment
All Comments   (15)
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my buddy's step-aunt makes $82/hour on the internet. She has been fired from work for 6 months but last month her pay check was $13120 just working on the internet for a few hours. look at this web-site..... http://www.jobs53.com

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43 weeks ago
43 weeks ago Link To Comment
Administration Claims Victory for Making Website Operational

Oh, you mean the website for the Obamacare that includes the death panels you mocked Palin for? I'm still waiting for your byline picture to change to one of you eating an actual crow.
43 weeks ago
43 weeks ago Link To Comment
I queried the site. 568 per month for two 50+ people. 12,600 deductible! how attractive. This is the cheapest plan. I was quoted better rates 15 years ago when I tried to get individual insurance for a 37 year old skydiver with breast implants!
43 weeks ago
43 weeks ago Link To Comment
Thank goodness the website is starting to work. Now we can all start complaining about the real problem: why providing heath insurance to several million of our fellow Americans is a bad idea.
43 weeks ago
43 weeks ago Link To Comment
Get real, Bill. You know damn well the numerous reasons why it's a bad idea, and good intentions won't improve it.
43 weeks ago
43 weeks ago Link To Comment
Could you imagine an EMP pulse wiping out the country's computers? And the government expects all the 300 million Americans to communicate with it now only by computer? And yet they make no provision for protecting the electric grid and our electronics from a massive solar flare. But instead we get government by gizmos.
43 weeks ago
43 weeks ago Link To Comment
I mean, there were so many ways to do this. We could have had a single government brochure, or brochures from each insurance company, sitting on every doctor's counter top. We could have had each individual insurer have its own web site. We could have had full-page instructions printed in the NYT and each newspaper, instructing in the requirements and how to enroll, and even including a cut-out paper form for filling out at home with your four-function calculator. It makes you think they didn't really want anyone to sign up.

But no: One sixth of the nation's economy resting on a single web site.

I call it e-hubris.
43 weeks ago
43 weeks ago Link To Comment
It's just a freaking web site!! 2,000 pages of law, and 20,000 pages of regulations to rework 1/6th of the nation's economy, and it all comes down to ONE web site! We couldn't have gotten to the moon without redundant systems. Every plane we fly on has redundant systems. But this whole law rests on only one entrance portal, and it's not even people, or telephones. One sixth of the economy rests now on one web stie. Incredible incompetence.
43 weeks ago
43 weeks ago Link To Comment
It is a huge victory for them that the site is operational:

RIGGING THE FUTURE: Obamacare Creates 50 New State Databases With No Function Beyond Gathering Potential Voter Information, Real or Fraudulent
It was never just a health care “fix”: A series of precise, brilliant, secretive, and illegal decisions by Obamacare authors led to the creation of 50 unbeatable election tools — and to nothing else. As you read, try to identify a rational explanation besides malevolence. (This is Part One of a two-part article.)
http://pjmedia.com/blog/rigging-the-future-obamacare-creates-50-new-state-databases-with-no-function-beyond-gathering-potential-voter-information-real-or-fraudulent/
43 weeks ago
43 weeks ago Link To Comment
.
43 weeks ago
43 weeks ago Link To Comment
This was pre-ordained. The only skill the abominablistration has is words, or to be more precise "lying". Nothing new there.

But, inevitably, the website will get better, and at some point, be functional.

My real fear is that pravda will manage to gloss over the immense destruction that obamacare is causing. They have already postponed the employer mandate and small-business functions. That means that only 15 million people are going to be affected prior to November 2014. If there are scheduled impacts beyond that, they will postpone them as well. So, with 12 months before the election, expect the airwaves to be flooded continuously with "success" stories; it will be a miracle...all with the goal of holding the Senate for the marxists.

Then, the shitstorm will hit with unbelievable fury in December 2014 and January 2015 when 100+ million lose their health plans and their doctors, for shockingly higher premiums and doubled or tripled out-of-pocket expenses.

Then, for two years after that, the busy beavers in Pravda will devote themselves to distancing Queen Hillary from the carnage. She will be positioned as God's messenger to correct the horror.

And then, Rome will fall forever.
43 weeks ago
43 weeks ago Link To Comment
"But, inevitably, the website will get better, and at some point, be functional."
Perhaps. Unless you include 'secure'.
43 weeks ago
43 weeks ago Link To Comment
I've actually rethought my post. Now I think the marxists will force the employer-market insurers to keep the names of their plans so that they aren't "cancelled". All of the mandated changes will be under the covers. I also believe they will force the insurers to retain the networks until after the 2016 election. They may also force the insurers to hold prices flat or nearly so. Remember, we have a full-blown fascist regime that acknowledges no limits on its power, and the health insurers operate only if they kow-tow to the tyrants. What will be most interesting is what they can force the doctors to do. I expect a mass exodus soon. Luckily, there is a plump resource pool of obamacare navigators who can step in to save the medical profession.

Now, as you say, the security on the web-site is another issue. So far, the tyrants haven't been able to force computers to do their bidding.
43 weeks ago
43 weeks ago Link To Comment
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