THEY'RE ALWAYS DISSING HOME DEPOT over at The Corner, but I usually shop at Lowe's. I had to go to Home Depot today, and it reminded me why I usually shop at Lowe's. It took over an hour to execute what should have been a ten or fifteen minute purchase. There were lots of employees, but they were all talking on the phone, often crouched behind desks for maximum inconspicuousness. Once I found someone who would help, she was pleasant but clueless. Overall, not an impressive performance.
UPDATE: Praise for non-big-box hardware stores here.