November 27, 2009
RETAIL SUPPORT BRIGADE SITREP: So the Insta-Daughter and an Insta-Niece braved West Town Mall at 5 a.m. this morning. They report that it was “semi-crowded,” but no better than last year.
Williams-Sonoma, on the other hand, managed to lose my business. After suffering a catastropic coffeemaker failure last night, I had tasked the Insta-Daughter to buy a new one. She was snubbed by the salespeople, who skipped her to wait on someone older who was behind her in line. So she went to Belk and got a better deal on the same thing, but tells me she’ll be personally insulted if I ever shop at Williams-Sonoma again. I’ve noticed a lot of stores that treat teenagers this way, and it strikes me as quite unwise.