December 31, 2010
VOTE OF CONFIDENCE: As frustration grows, airports consider ditching TSA. “For airports, the change isn’t about money. At issue, airport managers and security experts say, is the unwieldy size and bureaucracy of the federal aviation security system.”
“Unlike a government job, these contract employees can be removed immediately with poor performance, attitude or unsuitability,” said Kansas City airport director Mark VanLoh. “It shows in our passenger surveys for customer satisfaction each year.”
No surprise there.