https://pjmedia.com/eddriscoll/2013/03/09/for-the-msm-the-customer-is-always-wrong/feed/PJ Media is a leading news site covering culture, politics, faith, homeland security, and more. Our reporters and columnists provide original, in-depth analysis from a variety of perspectives.en-usWed, 10 Jun 2026 02:56:10 -0400<![CDATA[Two items for the &#8220;bias in the strangest places&#8221; file. First up, an article in the &#8220;Scrapbook&#8221; section of the new edition of the Weekly Standard titled &#8220;The Customer is Always Wrong,&#8221; is mostly about the Washington Post ditching the role of ombudsman. As its authors write, &#8221; If you’re thoroughly annoyed with the people who purchase your product, really offended by them, what better way to retaliate than to kick their representative down the staircase?&#8221; But note how it concludes:]]>Sat, 09 Mar 2013 15:54:17 -0500<![CDATA[Ed Driscoll]]>https://pjmedia.com/ed-driscoll/2013/03/09/for-the-msm-the-customer-is-always-wrong-n256748