The big problem i see people having is dealing with change. Most people have grown up with not having to pay for checked baggage and now they do. People tend to get used to one thing and then along comes a change like this that upsets the norm. I too feel that a fare increase would have caused less frustration on the part of travelers. I travel internationally on business 3 to 4 times a year and I must say that the US Flag carriers have a thing or two to learn about customer serivce. I fly back and forth from Dubai to the US (no I don’t work for KBR or Halliburton LOL)and tend to use Emirates whenever possible. Their prices are on average 11% higher than the us prices, but their coach seating and service makes you feel like you are in business class. The times I have had to fly Delta have been horrendous. Rude flight attendants, people trying to bring aboard three bags (a laptop plus two carry ons) and then complaining when there is no room (causing departure delays). It is just sad that customer service means nothing anymore to US Flag Carriers.
