jvon
2008-05-24 10:22:37
Airlines regularly complain about my suitcase (I only check one) being too heavy. Now instead of apologizing to them, I will just smile and pay my $15.
The reason for all the hostility towards airlines, I think, is not that people don’t think they should be allowed to make money. It’s the absolutely atrocious customer service that most of them have. Everyone has a horror story about flying.
