While I would also not make a mountain out of a molehill, jvwalt, the proper way to analyze “customer satisfaction” isn’t the absolute number, it’s the ratio of complaints to approval. The reason is that for every person who takes the time to complain, there are usually a large number who agree but don’t take the time to complain. This indicates that the NPR audience is skewed far to the left. That could only happen if the programming itself skewed far to the left, which itself indicates that there is something to the idea that NPR favors one side of the tax-paying public.
jvwalt’s comment is another great example of how liberals are simply incapable of fully analyzing even the most simple phenomena or data. That liberals consider themselves “intelligent” is a complete misunderstanding of the word.
