Charles
2012-02-01 18:13:28
Big transgressions that require an apology also require careful timing. When the emotions are very raw it is best to allow a natural cooling off period before addressing the issue at hand. Apologies seem most effective when they are direct and sincere.
I have learned that at work a prompt “I’m sorry, I made a mistake (etc.)” works the best and greatly diminishes the effects of the mistake.
I have also noticed that people who are always “victims” never apologize, no matter how obvious the transgression. It always becomes someone else’s fault.
