Troll Feeder
2007-10-11 09:27:56
I understand Mr. Rourke’s point; but +1 to Matt Knowles.
Ease in this context means time-efficiency. I am far more productive now that I was in the 90′s because of the vast improvement in technology lamented by Mr. Rourke.
I resent outdated and poorly designed customer service solutions because I KNOW that they are an unnecessary waste of my time.
So I vote with my wallet and feet.
Vendors who refuse to compete in the convenience arena out of some nostalgic love of the old, slow ways deserve what they get.
