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(BREAKING) Identity Theft Russian Roulette: Healthcare.gov Refers Users to Uncertified Navigators and Assisters

Inexplicable. Obamacare reps confirm to me: it's "buyer beware" when contacting their recommended application helpers.

by
David Steinberg

Bio

October 23, 2013 - 6:53 am

Obamacare includes a requirement that all marketplaces prepare “Navigators,” “In-Person Assisters,” or “Certified Application Counselors.” These organizations and individuals are supposed to be trained to help Americans – should they desire assistance with the process – apply for and purchase insurance plans through the Obamacare marketplaces.

However — and inexplicably, as the cause of this situation is not being made available to the public — people seeking assistance will be presented with search results from a database that includes individuals and organizations which are simply not certified to help.

Citizens of the 34 states that chose not to create their own exchange (and thus must use the federal Healthcare.gov website) can search for application assistance at LocalHelp.Healthcare.gov. On this page, users are prompted to enter their location. Users then will receive search results comprising the entities available to assist in the users’ respective areas.

See below for a screen shot of this service in action — I entered “Illinois”, and I then received 558 search results consisting of Illinois’ navigator/assister/counselor contact information:

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Along with the results, LocalHelp.Healthcare.gov will always also return the “Important notes” text box visible above. Note the second sentence:


Application Assisters listed on this page may still be completing federal and state certification requirements.

On Tuesday, I contacted the Healthcare.gov help hotline — 1-800-318-2596 — to ask questions about three issues:

1. Why are uncertified entities appearing in the search results?

2. What does “may still be completing” precisely mean? Might I receive search results that include entities which have completed zero percent of the certification process? Can you confirm that the search results aren’t simply a list of raw applications, in which case an identity thief could simply submit an application and then be recommended by the site? If there is some filtering required before an entity appears in the search results, has a background check at least occurred before an entity is allowed to appear?

3. What happens if I call someone who is uncertified? Have they been instructed to reject all calls until they are certified? If so, again: why are they appearing in the search results? How could you possibly have any confidence they would follow such an order?

I was placed on hold for a few minutes, and then the representative returned with the following answer. She said the answer came from a superior. I was told that it was a standard, pre-prepared answer, and she was going to read it to me word-for-word:

Application assisters listed on this page may still be completing federal and state certification requirements. They are obligated to let you know if they are certified or not if you contact them. If they are not certified, they cannot help you.

This is the entirety of the answer the representative was able to give.

She said she was not able to tell me — and insisted that she simply did not know, and was not being prevented from telling me — if “Find Local Help” simply returns listings of all entities who have submitted applications to become Obamacare application helpers.

She did not know if “Find Local Help” returns listings of entities that have completed 0% of the registration process, 50% of the process, a background check, any training at all, etc.

She said that no superior available to her was either aware of the correct answer or allowed to give it to her.

The only information available to her — and thus the public — is that the “Find Local Help” database includes listings of entities that are not certified, whatever that definition entails.

If you choose to call an entity from this database, the only action Healthcare.gov has taken — or the only action you are permitted to know about — towards preventing fraudulent actors/identity thieves from taking part in a process involving your private information is this: they have been told they are “obligated” to turn you away.

Logically, the need to inform these entities of their “obligation” does not arise, of course, if uncertified entities are simply not permitted to appear in the search results.

Why is this situation a reality? As prevention would require simply a “Yes/No” field in each database entry, your guess is as good as mine.

David Steinberg is the New York City Editor of PJ Media. Follow his tweets at @DavidSPJM.

Comments are closed.

Top Rated Comments   
Eventually, we will probably see something like, "The healthcare providers listed below may not all have completed their medical certification."
47 weeks ago
47 weeks ago Link To Comment
He'll have a tough time topping Bill Clinton's pardon of Mark Rich.

Or Eric Holder letting that subversive terrorist group off the hook at Clinton's direction.
47 weeks ago
47 weeks ago Link To Comment
Fraud is their essence. Fraud is who they are. Fraud is what they do.

As in all those ACORN people signing up the same person multiple times to register to vote, not to mention registering the dead people and pets.
Opposing voter ID requirements in an attempt to enhance election fraud.

An IT guy interviewed thought it very weird that at the O'care government sign up site, all kinds of personal information was required at the get-go, detailed information about you that was completely superfluous to an insurance quote.

That's because the entire point of O'care, now, then and forever in the future is to compromise your freedom and independence. Making your personal information available to some idiot who might then send thousands of SS#'s to another idiot is just part of the deal.
47 weeks ago
47 weeks ago Link To Comment
All Comments   (37)
All Comments   (37)
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The easy way to find out is to put in an application to be listed yourself, and then repeat the query and see if you show up. Give it a shot, you apparently have nothing to lose.
44 weeks ago
44 weeks ago Link To Comment
KNOWLEDGE IS POWER. The ground for this power grab was prepared years ago - remember that the early 2009 "Stimulus" law (!!!) included extensive provisions requiring that all medical establishments set up computer systems to make your medical records readily accessible to various government departments - strictly for your own good, you understand.

IMPORTANT FACT: Prestigious teaching hospitals throughout the country have for years taken the precaution of HIDING medical records of their own physicians and staff under PSEUDONYMS to reduce the risk of sensitive personal information being leaked.
47 weeks ago
47 weeks ago Link To Comment
99.9% of American workers are not criminals........
47 weeks ago
47 weeks ago Link To Comment
Obama said on Monday that information would be available in 150 languages. Of course, that's why the helpers aren't certified yet! It takes time to learn 150 languages.
47 weeks ago
47 weeks ago Link To Comment
Another likely possibility is that *none* of the navigators have passed a screening, and if they only displayed the ones that did, then obviously they would have nothing to display. Whatever the process was supposed to be for vetting navigators, it was certainly a lower priority than the main website development, and it very likely involved a web interface itself. I would bet that the vetting component of the system has been a colossal failure, just like the registration component.
47 weeks ago
47 weeks ago Link To Comment
Obamcare was always designed so that if it fails it leads to single payer or if it succeeds it leads to single payer. Andof course the single payer is big govt. It was never about healthcare and always about control of what Charles Krauthammer now claims is 18% of our economy.
47 weeks ago
47 weeks ago Link To Comment
So wait, a supposedly conservative website is upset that some people aren't licensed by the government?

Facepalm.
47 weeks ago
47 weeks ago Link To Comment
no, they are upset because people are being forced/duped into disclosing personal information to unvetted handlers who may/may not have a care for their privacy. Remember ACORN..... a government sponsored entity that was on about anything BUT our good. Seems many of these sorts have laid low long enough the database of their names has been lost, and are lining up to again fleece the dupes handed over to them by their best friends: FedGov.

One more reason why I will NOT be joining the obamatax club. Its one thing to lose the money they will surely extract from me unconstitutionally, and quite another they are likely complicit with operatives who will probably extract far more from me by stealth. I'd rather deal with the local "famiglia" whom I can at least see.... than the distant one on the other end of the phone line I can't......
47 weeks ago
47 weeks ago Link To Comment
What is your social security number and income sir. You can trust me.

ObominationCare..............we are laughing In Canada.
47 weeks ago
47 weeks ago Link To Comment
Obama – King Misanthrope.
47 weeks ago
47 weeks ago Link To Comment
Why are they listed if they aren't qualified? Do they just want the phone answered?
47 weeks ago
47 weeks ago Link To Comment
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